Ordering Process – FAQs

What is the process involved in an order?

Whatever you are buying from us the ordering process is the same and very straightforward:

1. After your initial enquiry we will quote to you the exact cost of the items required; including any set-up, carriage or other additional costs.

2. If you accept the costs, and would like to go ahead, we will require a Purchase Order (or some other written confirmation) from you to confirm that.

3. We will then email you an Order Acknowledgment detailing all the product order details, delivery and invoice address, delivery date and so forth.

3. If you are a new customer, we will require pro-forma payment for initial orders (thereafter payment terms are usually 30 days upon agreement).

4. We will then require the artwork from you in the correct format (a ‘vector graphic’ .eps or .ai file with ‘outlines created’ around any fonts used).

5. We will provide you with a visual proof of the product to approve the logo size, positioning, colours, etc.

6. Following your artwork approval (we will need an email confirmation of this) we will begin production and deliver to the pre-arranged timescale and delivery address.

Clothing – Embroidery – FAQs

Why embroidery?

Embroidery is permanent; in fact, it is so highly durable that it often out-lasts the garment upon which it is sewn!

Embroidery has a high perceived value and is considered the best quality method of ‘decorating’ a garment.

Embroidery is often a more cost-effective option that any other form of garment decoration.

When is embroidery not suitable?

Garments need to be clipped into frames in order to be held steady in an embroidery machine. The minimum frame size is a 12cm diameter; so embroidery onto areas smaller than this is often not possible.

Pockets, collars, ties, socks, golf club-head covers, etc. are all examples of places/items that it is incredibly difficult to embroider onto; in the vast majority of cases where these are embroidered the stitching is completed before the garment/item is put together.

Will my logo be suitable for embroidery?

The vast majority of corporate logos can be embroidered no problem at all, although the quality of the finished product will depend on a number of factors.

The complexity and amount of detail contained in the logo are major factors to be considered, but so too are the size of the embroidery and the type of fabric that it is to be sewn onto, for example: very small lettering on a lightweight and stretchy fabric (i.e. knitwear) can be a problem whereas if it were to be embroidered on a sturdy material such as cotton drill (i.e. coveralls) it may well embroider perfectly.

Embroidery is not suitable for photographic type images, or those that contain vignettes / shading of colour.

If you have any concerns please CONTACT US for advise.

How much does it cost to ‘set-up’ a design for embroidery?

Set-up costs were historically based on a ‘cost per thousand stitch’ basis, but that was sometimes tricky to gauge and could sometimes work out horribly expensive.

At Promotif we now charge a flat rate of £25 per new embroidery; which is a one-off charge that isn’t applicable on any repeat orders using the same design.

If you have had embroidery produced for you before by another company, and have paid a charge for the set-up of your logo, then you are legally entitled to a copy of that design on disc. If you can supply such a disc you will avoid the need for set-up charges.

How much does it cost per individual embroidered design?

Unlike printing embroidery is not charged per colour.

Once the logo has been set-up, the costs to actually stitch it out onto a garment are also usually charged on a ‘cost per thousand stitch’ basis; typically between 30p and 50p per thousand stitches depending the number of garments to be embroidered and the size (stitch count) of logo.

Our minimum charge for embroidery is £2.50 per logo up to 10,000 stitches; which includes the set-up / re-threading of the machine, framing up the garment, backing paper and stitching out the design.

After 10,000 stitches please enquire for prices, that we’ll determine by the actual stitch count and the number of garments being produced.

Will you embroider onto a garment that I supply?


Apologies for this, but we are not ‘contract embroiderers’ (who do exactly that). If you require this service we can point you in the right direction towards some really good companies that we know; do just ask.

Does embroidery spoil the waterproofing of jackets, etc.?

The technical answer is ‘yes’ although in practice jackets with standard-sized embroidered logos added after their manufacture seldom, if ever, leak.

There is a process whereby a waterproof pad can be heat applied to the back of the stitched logo (price on application), or alternatively a waterproofing spray can be sprayed over the top of the logo, but as has been said; unless the jacket is to be worn in a hurricane there will be little effect felt from the embroidered design.

Why should I choose Promotif for my embroidery job?

We have been specialists in the embroidery industry since 1996.

Arguably the most crucial element in the embroidery process is the initial set-up of the logo/design; as all subsequent embroidery uses this computer template.

At Promotif we have been originating our own designs for over 2 decades, and indeed did this work on behalf of some of Scotland’s premier knitwear companies (until many of them went out of business or shifted production to the Far East!); we know how to do it!

Clothing – Print – FAQs

Why print onto a garment?

There are many types of printing process that are available to the garment decoration industry, all developed to fill a necessary application requirement within the industry.

Printing can produce very accurate images and there is no problem with photographic-type images.

Printing large areas (i.e. printing T-shirts with large designs front and back) doesn’t prove as ridiculously expensive as it would with embroidery.

What types of printing are available?

The most common form of printing is SCREEN PRINTING which provides the most cost-effective solution; assuming that order quantities are sufficient to negate the effect of the set-up charges involved (see below).

Printing can also be completed using one of a whole host of types of HEAT APPLIED TRANSFERS. There are CAD-cut transfers, laser and dye-sublimation transfers, litho-plastisol transfers to name just a few.

In recent years the development of ‘DIRECT TO GARMENT’ printing has lead to this being another very useful tool to garment printers; especially for small runs of product.

The method of printing will depend on the size, complexity and number of colours contained in the design to be printed and other important factors will be the colour and fabric type that it is to be printed on, and also the order quantity.

When is print not suitable?

Some fabric types simply won’t accept print readily (e.g. polar fleece) so printing isn’t an option.

Other fabrics are coated with certain chemicals (e.g. Teflon, Scotchguard, etc.) to protect them; in most cases this chemical coating will also repel inks / print.

Certain designs may not be cost-effective to print; for example a small production run of, say, 12 screen printed T-shirts needing a 4 colour print would involve £100 of set-up charges (see below) before buying the shirts or producing the print itself!

Will my logo be suitable for printing?

Owing to the flexibility and variety of print processes involved there is almost no limit to the possibilities that can be reproduced as a printed logo.

Usually the main limiting factor is that of cost; to set-up the printing process to print multiple colours can often be prohibitive to the production of small production runs (see below).

A couple of methods which allow for printing of multi-coloured logos (and tonal / photographic images) are laser printer and dye-sublimation transfers, and more recently ‘DTG’ printing.

How much does it cost to ‘set-up’ a printed design?

Set-up costs will vary depending on the type of print to be used.

With ‘DTG’ printing and transfers for example there is no set-up charge involved if artwork can be supplied; although these forms of printing aren’t commercially used on large volumes of, say, printed T-shirts.

When screen printing the set-up costs are worked out on a ‘cost per colour basis’; the process actually involves the making of a very fine mesh screen through which the ink passes. There is one screen required for each colour and the cost of a screen is £35.

The only additional charge for screen printing set-up is a ‘flash’ screen which is needed when printing onto coloured garments. The flash print lays down a pre-print layer to prevent the coloured inks from sinking into the dark fabric and either being lost or altering colour owing to the fabric dyes used.

How much does it cost per individual printed design?

As with all of the answers in this section it really is hard to give a figure; it depends on which print method is being used, onto what type of garment, and in what quantities.

Will you print onto a garment that I supply?


As with embroidery we will only decorate garments that we supply ourselves.

Is there a minimum order for print?

Not really, although the smaller the volumes the more expensive per item they are.

Why should I choose Promotif for my print job?

We have been fulfilling orders for printed T-shirts and the like for over two decades.

We have experience of producing printed T-shirts in order quantities from 1 to over 10,000.

We work for very small businesses and for multi-national blue-chip companies.

We pride ourselves on our Customer Service, quality and value!

Artwork – FAQs

What sort of artwork do I need to supply for embroidery?

When setting up embroidery files the whole design needs to be re-drawn from scratch. The process involves importing an artwork file into the embroidery software and manually ‘tracing’ the individual design elements (to simplify things incredibly!).

Artwork formats that can be accepted are: .bmp, .jpg, .tif and .gif files so long as they are of reasonable resolution (upwards of 300dpi). Other formats that we can use are vector graphic .eps and .ai files with ‘outlines’ created around all fonts used.

What sort of artwork do I need to supply for printing?

In order to print effectively the only acceptable artwork useable are vector graphic files: Adobe Illustrator .ai or .eps files, with ‘outlines’ created around all fonts used.

When printing full colour images (four colour process rather than ‘spot’ colours) we can accept some other formats although this all gets a bit technical – please call us to discuss!

What if I don’t have any artwork?

If you don’t have any available artwork there are a number of options available:

1. For embroidery work we can work from a letterhead, comp. slip, or similar – just send it to us and we can scan it.

2. For printed items if you have a stationary printer they are likely to have the necessary artwork. If you let us have their details we can contact them on your behalf (to save you time, hassle and any ‘techy’ questions!).

3. We can re-draw the logo for you at a cost of £25.